Refund policy

At Shivira, we aim to provide you with the best quality ethnic wear. If you are not completely satisfied with your purchase, we offer a simple return and refund process.

Returns

You can request a return within 7 days of receiving your order. To be eligible, the item must be unused, unwashed, and in its original condition with all tags and packaging intact.

Items purchased on sale or customized products may not be eligible for return unless they are defective or damaged.

Refunds

Once we receive and inspect the returned product, your refund will be processed. The amount will be credited to your original payment method within 5–7 business days.

Shipping charges (if any) are non-refundable. In case of defective or incorrect items, we will cover the return shipping.